10am - 6pm, Tuesday thru Saturday Sundays by Appointment Only (all times Eastern Standard Time)
To HOLD any item, we require a 20% deposit, refundable as non-transferable store credit only. There Will Be No Refunds on Items Held For Over 24 Hrs!! 24 Hour Approval Period on Guitars only. All Amps, Effects and Keyboards sales are Final. All Amplifier Purchases made by credit card must have the same shipping and billing address. All Amplifier purchases require payment via Bank Wire Transfer if outside the U.S.
International orders require payment via Bank Wire Transfer.
Any Guitar Returns must be authorized by the store. Guitars returned within the 24-hour approval period are refunded in full, MINUS shipping charges. Instrument must be returned in same condition as shipped. Amplifiers and effects are non returnable and non refundable. Buyer is responsible for the instrument during approval period. Shipping and related expenses are non-refundable. Buyer pays for prompt return shipping. Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
We ship FEDEX 3-day Express Saver exclusively for Domestic Shipping. Faster Service via FedEx, including overnight, is available upon request. We ship FEDEX International Priority exclusively for International Shipping. International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable. All Shipping and Related Costs are at the expense of the buyer. Amplifier Related insurance coverage and claims are the responsibility of the buyer. When shipping instruments to us, if you are not familiar with shipping requirements/procedures, call store for proper packing instructions.
By Credit Card:
All Sales Final on Layaway Purchases. No Returns/No Exceptions!! 20% Minimum Down Payment Required. Down payment is Refundable as non-transferable store credit only. Balance must be paid off within 30 days. There is No 24 Hour Approval Period on Layaways.