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Store Policies

Business Hours

  • 10AM-5PM, Tuesday-Saturday 

  • Sundays by Appointment Only


Purchase Policy

• We accept payments via cash, check, credit/debit card, PayPal, or bank wire transfer.

• All purchases over $10,000 must be paid via bank wire transfer ONLY.

• All purchases made from outside to United States must be paid via bank wire transfer ONLY.

• All Amps, Effects and Keyboards sales are Final, NO refunds, NO exceptions.


Shipping Policy

• Orders will ship only after payment is received in FULL. 

• For guitars and basses, we offer UPS shipping anywhere in the continental US for a flat rate of $175 or shipping outside the continental US for a flat rate of $425.

• For pedals, shipping is $20 inside the US and $50 international.

• For merchandise, shipping is $16.

• We generally do NOT ship amplifiers, so please contact the store BEFORE placing an order for an amplifier UNLESS you plan to pick it up at the store.

• Orders placed on Friday-Monday will ship the following Tuesday. All other orders will ship within 24 hours. Orders generally arrive within 3-5 business days after being shipped.

• If you choose to have an item shipped to a non-residential location including UPS or Post Office locations, you will assume ALL responsibility for the package immediately upon its departure from the store. We will NOT be responsible for lost or missing packages delivered to any non-residential address. 


Return Policy

• Any Guitar Returns must be authorized by the store.

• Returns are accepted on any and all guitars and basses within 24 hours of delivery for any reason.

• Buyer is responsible for the instrument during approval period.

• Returns are NOT accepted on effects, pedals, and amplifiers. All sales are final and non-refundable.

• Guitars and Basses returned within the 24-hour approval period are refunded in full, MINUS all shipping charges.

• Instrument must be returned in same condition as shipped.

• ANY modification or damage, cosmetic or otherwise, will void ALL eligibility for return. NO exceptions.

• Shipping and related expenses are non-refundable.

• Buyer pays for prompt return shipping.

• Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.


Layaway Policy

• 20% Minimum down payment required to place any item on hold.

• Items will be held for 30 days. 

• Remaining balance must be paid within 30 days.

• Additional 20% down payment required to extend layaway period for an addiotnal 30 days.

• Down payments are refundable as non-transferable store credit ONLY.

• There is No 24 Hour Approval Period on Layaway purchases.

• All Sales FINAL on Layaway Purchases. NO Returns, NO Exceptions.


For shipping outside the continental US or for questions involving amplifiers, please contact the store by phone or email.
Phone: (615) 915-2510

Still have some questions? Send us an e-mail or give us a call, we'll be glad to explain!

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